Customer Notices

Bookmark this page for updates on periodic notices sent to customers on a variety of topics.

While not all customer notices will be listed here due to privacy and other circumstances, those we are able to make public can be found here.

The best way to ensure you receive all appropriate product notices and other relevant customer communcations is to provide us with a designated contact for such communications AND to ensure we have the most recent email and address contact information for your entire team.


Product Discontinuation
Accoustic TTM Cardiac Event Customers
(Dec. 14, 2017)

Effective January 1st, 2018, ScottCare will no longer carry the RZER902 and RZER902AF Acoustic TTM Cardiac Event recorders.

Orders to purchase new RZER902 and RZER902AF recorders will be accepted through December 28th, 2017. All new recorders purchased will come with our standard one year warranty. Service for RZER902 and RZER902AF devices will continue as long as parts are available; technical support for these devices will continue to be provided.

If you are interested in newer options for cardiac monitoring devices, ScottCare has several updated models available for purchase. For more information or questions, please contact your local ScottCare sales representative, email our service team or call at 800.243.9412 ext. 186.

Windows XP End of Life
Cardiac Rehab Telemetry Customers
(Nov. 15, 2017)

If you are a cardiopulmonary rehab customer using Advantage or VersaCare on a system that is using the Windows XP operating system, be aware that ScottCare is discontinuing its use of XP and no longer provides XP computer replacements.

In 2014, Microsoft ended support for Windows XP. At that time Microsoft ceased to provide new security updates; non-security hotfixes; free or paid assisted support options; or online technical content updates for Windows XP. By default, providers of XP-based software—like ScottCare—no longer receive support from Microsoft, thereby limiting ScottCare’s ability to support your continued use of Windows XP technology.

If you did not receive this notice and feel the content applies to your Rehab Department and want to know more, please reach out to your sales representative or our service team.


Product End of Life
Chroma Customers
(Nov. 15, 2017)

If you are a Chroma Holter device customer, be aware that the Chroma has reached its end of life and therefore is no longer available for purchase from ScottCare. In addition, effective February 1, 2018, ScottCare can no longer guarantee the availability of repair services on the Chroma.

The Chroma was replaced in 2016 with the Chroma2 Holter.

If you did not receive this notice and feel the content applies to your practice or facility and want to know more, please reach out to your sales representative or our service team.