Service
Industry-Recognized Training & Support help you Maximize your Technology Investment
In addition to quality products, ScottCare is also recognized by independent testing and reporting agencies for outstanding customer service and support. This is because company’s unique approach supports customers not only upon the sale but over the life of the product. Customers ranked ScottCare #1 in overall service repair quality for the 5th year in a row and #1 in service response time and overall user satisfaction.
Comprehensive training program
There are numerous training options available to help you learn what you need to know to make our solutions work for you.
• New system training
• Free tutorials
• Free live online seminars
• Free newsletters
• On-site retraining
Free software updates
All customers get the benefit of the latest update to their software platform Software updates are provided at no charge.
ScottCare Exclusive! The TelePort remote service – resolving issues with ease
This program is available in the rare case that your system needs service. ScottCare can often diagnose an issue immediately and avoid an on-site service call. Best of all, this service is free of charge! The ScottCare service representative can:
• Log into the system with choice of telephone or internet connection
• View screen and operate system remotely
• Download files to ScottCare’s Support Center
• Upload software patches and data to customers
Extensive Warranties provide peace of mind
Product components are covered under a comprehensive warranty against defects in materials & workmanship. Extended warranties can also be tailored to your budget and technological capabilities.
| • Basic: | For customers with on-site expertise, ScottCare offers the basic extended warranty, which provides unlimited repair and replacement parts, including all material, factory labor and associated shipping charges with training and support, while local personnel perform the labor. This option is ideal for hospital biomedical departments. |
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| • Evergreen: | This program takes the worry out of service support and ensures maximum uptime and long-term performance. It combines all of the benefits of a Basic warranty with an annual preventative maintenance visit including consumable replacement at the time of the PM combined with a ½ day of training. . |
Call our Warranty Department at 800-243-9412 ext. 184 to request your personalized quote.